Cancellation & Refund Policy
Effective Date: 12 April 2012
Company Name: Teckmo
Contact Email: sukhvir@teckmo.com
Phone: +91-7015095015
1. Introduction
At Teckmo, we aim to provide high-quality digital services with complete transparency and professionalism. This Cancellation & Refund Policy outlines the terms under which clients can cancel services and request refunds, subject to eligibility and timelines.
2. Service-Based Nature
Our services (e.g., web development, digital marketing, branding, app development) are custom-built and time-based, involving creative work, technical setup, and team involvement. Therefore, refunds are handled on a case-by-case basis, as described below.
3. Cancellation Policy
- Before Work Begins:
If a client cancels a service before any work has commenced, a 100% refund of the amount paid will be issued (minus transaction fees). - After Project Kickoff:
If cancellation is requested after the project has started but before the first deliverable is shared, a partial refund (up to 50%) may be considered based on the hours already worked. - Post-Delivery or Mid-Development Cancellation:
No refund will be issued once the initial deliverables have been shared or significant work has been completed. The project may be paused or handed over as-is. - Monthly Retainer Services (SEO, SMM, Maintenance, etc.):
These services are billed in advance. Cancellations should be requested at least 7 days before the next billing cycle. Refunds are not applicable for the current/ongoing month.
4. Non-Refundable Situations
- Delays or issues caused by client non-responsiveness
- Change in scope or project goals after work has started
- Failure to provide necessary inputs or approvals
- Third-party service fees (e.g., domains, hosting, paid plugins)
- Work completed beyond 50% of the project scope
5. Refund Processing
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method or via bank transfer, as mutually agreed
6. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, email us at sukhvir@teckmo.com or call +91-7015095015 with your project details, reason for cancellation, and proof of payment.
7. Contact Us
For any questions about this policy or to request clarification:
📧 Email: sukhvir@teckmo.com
📞 Phone: +91-7015095015